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Resources

Resources

As an ABIC member, you’ll enjoy access to hundreds of exclusive, members-only templates, resources and fact sheets for all facets of our industry. Discover resources covering HR performance and management, employee relations, professional standards, legal advice and contracts, marketing, WHS and COVID checklists, leasing, mediation, and much more!

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Accessing Your Resources

ABIC has curated an extensive resource library to assist in your business and career.  

  • Your ABIC resources are divided into 3 categories, accessible based on your membership type
  • The resources you have access to under your membership type will appear unlocked
  • Use the FILTER function below to easily search CATEGORIES, or KEYWORDS
  • Clinic Members also receive specialised resources & advice via personalised phone consultations with HR and Workplace experts HERE
  • Certain resources are available to everyone and are unlocked

Enjoy learning and browsing your resources 


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Conducting Online Skin Consultations with Team Beaute

Client Management / Consultations

Join Tamara Reid, ABIC Board Member as she walks you through the following steps of online consultation, from setting up your booking links to organising the consult all the way to the follow-up after the online consultation.

From Mindset to Mind-Shift with Clare Martin of The Abundant Soul

Mental Health / Strategies

Clare Martin will teach you the art of mastering mindset techniques, rituals, and practices that foster authentic connections with yourself and others. Learn how to take control of stress and unleash self-love.

Managing Your Mental Wellness with Melissa Yu

Mental Health / Strategies

Mental Health

How do you recognise the signs in your staff or your clients? Do you know how to broach the subject? Is asking 'are you okay' enough? Find out how to best manage the mental health of your team and clients with Melissa Yu.


The Complete Guide to what to pay and how much productivity to expect from a beauty therapist with Brigitte Benge of CREAM Solutions

Business Development / Figures & Financials

RETAIL & SALES TRAINING SERIES - WELCOME MESSAGE

Education / Training and Assessment

The Retail and Sales Training Series is your teams access to advancing client treatments and enhancing client results.

TAKING THE CLIENTS BOOKING

Education / Training and Assessment

Activating online bookings system which allows the flexibility and freedom for your business to keep turning over while you sleep.



THE INTRODUCTION & FIRST IMPRESSIONS

Education / Training and Assessment

Exceeding a client’s expectation and for a client to view our industry as a professionally educated one, we need to reflect this in the way our therapists present themselves.

THERAPIST PRESENTATION STANDARDS

Education / Training and Assessment

First impressions are absolutely imperative for impressing your clients so your presentation is the most simple way to get full marks from your client before the client even gets on the bed!

MEETING AND GREETING THE CLIENT

Education / Training and Assessment

Impressions are made up within 17 seconds - how the 10/10 Therapist meets and greets their client

BONUS VIDEO: CONSCIOUS CALLING AND BEING BETTER THAN PRICE

Education / Training and Assessment

In this bonus video, we run through the metrics of a conscious phone call between client and therapist.



MAKING THE MOST OUT OF THE CLIENT CONSULTATION

Education / Training and Assessment

How to perform a consultation like a professional by learning how to read the client card and asking savvy and open ended questions

ASKING OPEN ENDED QUESTIONS

Education / Training and Assessment

Learn new consultation techniques with new and better ways to engage with your client.

DIAGNOSING AND EDUCATING YOUR CLIENT

Education / Training and Assessment

Performing a diagnosis proves you as a qualified therapist and validates your knowledge when communicating to the client. 

DIAGNOSIS AND EDUCATION EXAMPLE

Education / Training and Assessment

This educational piece (while using the diagram or model) is to educate on the client's concern. Every therapist should have both sound and basic knowledge and be able to explain this to their clients across the five main client concerns of pigmentation, ageing, breakouts, dryness or dehydration and the difference between sensitivity and sensitisation.

PERFORMING AN EXCEPTIONAL TREATMENT WTH PRESENCE AND GRACE

Education / Training and Assessment

There are only two treatments that a therapist can perform for a client - average or exceptional. Which one are you or your therapists performing behind closed doors?

DEMO - VIRTUAL CONSULTATION WITH TAMARA REID

Education / Training and Assessment

Watch this live demonstration between Tamara Reid and client, Kate, as she performs a virtual consultation via Zoom.

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resources SPECIALISED CONS CALL TO ACTION.FINAL RESIZED

Specialised Consultations

As an ABIC Clinic Member you receive access to full time facilitators and HR professionals that will tailor one on one consultations to your needs, and provide you with up to date general business, HR & IR documents, contracts and resources.

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Latest News

We help you to stay abreast of industry movement, activity, opportunities, challenges and learnings to ensure you are never left behind

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Member Update with Gayle Dube #23

Member Update with Gayle Dube #23

Blog

Hi Members! It's Gayle your ABIC Facilitations Manager.  Skin consultation stands as a cornerstone of effective skincare. We, as experts in the field, understand that a thorough skin consultation is crucial. Check out the latest ABIC member blog.

Member Update with Gayle Dube #22

Member Update with Gayle Dube #22

Blog

Hi Members! It's Gayle your ABIC Facilitations Manager. Significant changes to the minimum wage and superannuation rates have taken effect. As industry professionals and clinic owners, it’s crucial to understand these changes and implement smart financial strategies Check out the latest ABIC member blog.

Member Update with Gayle Dube #21

Member Update with Gayle Dube #21

Blog

Hi Members! It's Gayle your ABIC Facilitations Manager. There is no doubt beauty content has emerged as one of the most consumed genres. From makeup tutorials to skincare routines, captivating audiences worldwide, driving engagement and views to unprecedented heights. This phenomenon raises intriguing questions: How did beauty content become so dominant on social media? Check out the lates ABIC member blog.

Minimum Wage to Increase by 3.75% from 1 July 2024

Minimum Wage to Increase by 3.75% from 1 July 2024

Industry News

The Fair Work Commission announced earlier today (3rd of June 2024) an increase to Australia’s minimum wages for award-free and award-covered employees of 3.75% to take effect from 1 July 2024.

Member Update with Gayle Dube #23

Member Update with Gayle Dube #23

Blog
Member Update with Gayle Dube #22

Member Update with Gayle Dube #22

Blog
Member Update with Gayle Dube #21

Member Update with Gayle Dube #21

Blog
Minimum Wage to Increase by 3.75% from 1 July 2024

Minimum Wage to Increase by 3.75% from 1 July 2024

Industry News
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