As an ABIC member, you’ll enjoy access to hundreds of exclusive, members-only templates, resources and fact sheets for all facets of our industry. Discover resources covering HR performance and management, employee relations, professional standards, legal advice and contracts, marketing, WHS and COVID checklists, leasing, mediation, and much more!
ABIC has curated an extensive resource library to assist in your business and career.
Enjoy learning and browsing your resources
Incredibly passionate about empowering other business owners and their teams to also consistently uphold a premium standard of service, Aoife is here to share her secrets to standing out from the competition and creating unforgettable client experiences.
Join Tamara Reid, ABIC Board Member as she walks you through the following steps of online consultation, from setting up your booking links to organising the consult all the way to the follow-up after the online consultation.
Clare Martin will teach you the art of mastering mindset techniques, rituals, and practices that foster authentic connections with yourself and others. Learn how to take control of stress and unleash self-love.
Mental Health
How do you recognise the signs in your staff or your clients? Do you know how to broach the subject? Is asking 'are you okay' enough? Find out how to best manage the mental health of your team and clients with Melissa Yu.
The Retail and Sales Training Series is your teams access to advancing client treatments and enhancing client results.
Activating online bookings system which allows the flexibility and freedom for your business to keep turning over while you sleep.
Exceeding a client’s expectation and for a client to view our industry as a professionally educated one, we need to reflect this in the way our therapists present themselves.
First impressions are absolutely imperative for impressing your clients so your presentation is the most simple way to get full marks from your client before the client even gets on the bed!
Impressions are made up within 17 seconds - how the 10/10 Therapist meets and greets their client
In this bonus video, we run through the metrics of a conscious phone call between client and therapist.
How to perform a consultation like a professional by learning how to read the client card and asking savvy and open ended questions
Learn new consultation techniques with new and better ways to engage with your client.
Performing a diagnosis proves you as a qualified therapist and validates your knowledge when communicating to the client.
This educational piece (while using the diagram or model) is to educate on the client's concern. Every therapist should have both sound and basic knowledge and be able to explain this to their clients across the five main client concerns of pigmentation, ageing, breakouts, dryness or dehydration and the difference between sensitivity and sensitisation.
There are only two treatments that a therapist can perform for a client - average or exceptional. Which one are you or your therapists performing behind closed doors?
As an ABIC Clinic Member you receive access to full time facilitators and HR professionals that will tailor one on one consultations to your needs, and provide you with up to date general business, HR & IR documents, contracts and resources.
We help you to stay abreast of industry movement, activity, opportunities, challenges and learnings to ensure you are never left behind
Three significant changes have come to employment law from 26 August 2024 which have the potential to affect all businesses in the Hair and Beauty Industry. We summarise these below in brief to ensure you are aware of your changing obligations
The launch of INSKIN.CO, alongside O COSMEDICS and NEUROCOSMEDICS by GINGER&ME, finalises a trilogy of Professional Cosmedical brands that will offer not only a buffet of active ingredients in their functional dose, but also diverse choices for the consumer that will appeal to their conscious buying decisions, skin care experiences, skin goals and budgets.
