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Resources

Resources

 

As an ABIC member, you’ll enjoy access to hundreds of exclusive, members-only templates, resources and fact sheets for all facets of our industry. Discover resources covering HR performance and management, employee relations, professional standards, legal advice and contracts, marketing, WHS and COVID checklists, leasing, mediation, and much more!

Become a Member


Accessing Your Resources

ABIC has curated an extensive resource library to assist in your business and career.  

  • Your ABIC resources are divided into 3 categories, accessible based on your membership type
  • The resources you have access to under your membership type will appear unlocked
  • Use the FILTER function below to easily search CATEGORIES, or KEYWORDS
  • Clinic / Salon / Spa Members also receive specialised resources & advice via personalised phone consultations with HR and Workplace experts HERE
  • Certain resources are available to everyone and are unlocked

Enjoy learning and browsing your resources 


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The Complete Guide to what to pay and how much productivity to expect from a beauty therapist with Brigitte Benge of CREAM Solutions

Business Development / Figures & Financials

RETAIL & SALES TRAINING SERIES - WELCOME MESSAGE

Education / Training and Assessment

The Retail and Sales Training Series is your teams access to advancing client treatments and enhancing client results.

TAKING THE CLIENTS BOOKING

Education / Training and Assessment

Activating online bookings system which allows the flexibility and freedom for your business to keep turning over while you sleep.



THE INTRODUCTION & FIRST IMPRESSIONS

Education / Training and Assessment

Exceeding a client’s expectation and for a client to view our industry as a professionally educated one, we need to reflect this in the way our therapists present themselves.

THERAPIST PRESENTATION STANDARDS

Education / Training and Assessment

First impressions are absolutely imperative for impressing your clients so your presentation is the most simple way to get full marks from your client before the client even gets on the bed!

MEETING AND GREETING THE CLIENT

Education / Training and Assessment

Impressions are made up within 17 seconds - how the 10/10 Therapist meets and greets their client

BONUS VIDEO: CONSCIOUS CALLING AND BEING BETTER THAN PRICE

Education / Training and Assessment

In this bonus video, we run through the metrics of a conscious phone call between client and therapist.




MAKING THE MOST OUT OF THE CLIENT CONSULTATION

Education / Training and Assessment

How to perform a consultation like a professional by learning how to read the client card and asking savvy and open ended questions

ASKING OPEN ENDED QUESTIONS

Education / Training and Assessment

Learn new consultation techniques with new and better ways to engage with your client.

DIAGNOSING AND EDUCATING YOUR CLIENT

Education / Training and Assessment

Performing a diagnosis proves you as a qualified therapist and validates your knowledge when communicating to the client. 

DIAGNOSIS AND EDUCATION EXAMPLE

Education / Training and Assessment

This educational piece (while using the diagram or model) is to educate on the client's concern. Every therapist should have both sound and basic knowledge and be able to explain this to their clients across the five main client concerns of pigmentation, ageing, breakouts, dryness or dehydration and the difference between sensitivity and sensitisation.

PERFORMING AN EXCEPTIONAL TREATMENT WTH PRESENCE AND GRACE

Education / Training and Assessment

There are only two treatments that a therapist can perform for a client - average or exceptional. Which one are you or your therapists performing behind closed doors?

DEMO - VIRTUAL CONSULTATION WITH TAMARA REID

Education / Training and Assessment

Watch this live demonstration between Tamara Reid and client, Kate, as she performs a virtual consultation via Zoom.

PIGMENTATION

Education / Training and Assessment

In this audio video we explain how to educate your clients on their concerns and the formation of the trigger using a visual diagram.

AGEING

Education / Training and Assessment

In this audio video we explain how to educate your clients on their lifestyle factors, product recommendations and treatment suggestions that work in conjunction with their concern.

ACNE FORMATION

Education / Training and Assessment

In this audio video we explain how to education your clients on their concern and the formation of the trigger using a visual diagram.

resources SPECIALISED CONS CALL TO ACTION.FINAL RESIZED
resources SPECIALISED CONS CALL TO ACTION.FINAL RESIZED

Specialised Consultations

As an ABIC Clinic / Salon / Spa Member you receive access to full time HR experts that will tailor one on one consultations to your needs, and provide you with up to date general business, HR & IR documents, contracts and resources.

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Latest News

We help you to stay abreast of industry movement, activity, opportunities, challenges and learnings to ensure you are never left behind

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Federal Budget 2025: What It Means for Beauty, Dermal & Aesthetic Businesses and Professionals

Federal Budget 2025: What It Means for Beauty, Dermal & Aesthetic Businesses and Professionals

Government Updates

The 2025 Federal Budget has landed, and it brings some exciting and long-awaited changes that could significantly benefit the beauty and aesthetic industry.

Australia to Ban Non-Compete Clauses – What It Means for the Beauty and Aesthetic Industry

Australia to Ban Non-Compete Clauses – What It Means for the Beauty and Aesthetic Industry

Industry News

The Australian Government has announced a significant workplace reform in the 2025 Federal Budget: non-compete clauses will be banned for employees earning under $175,000. What does this mean for the Beauty and Aesthetics industry?

Shortcuts Launches Free Booking Software to Support Independent Beauty Professionals

Shortcuts Launches Free Booking Software to Support Independent Beauty Professionals

Press Release

Managing appointments, client relationships, and business growth while working independently can be a challenge, which is why Shortcuts has launched Shortcuts Aire—a new booking and appointment management platform designed to support the industry’s evolving needs.

Sexual Harassment Prevention Plan QLD: Key Requirements for Employers

Sexual Harassment Prevention Plan QLD: Key Requirements for Employers

Legislation and Regulations

Are you a Queensland employer without a written sexual harassment prevention plan? If so, this is essential information for you.

Federal Budget 2025: What It Means for Beauty, Dermal & Aesthetic Businesses and Professionals

Federal Budget 2025: What It Means for Beauty, Dermal & Aesthetic Businesses and Professionals

Government Updates
Australia to Ban Non-Compete Clauses – What It Means for the Beauty and Aesthetic Industry

Australia to Ban Non-Compete Clauses – What It Means for the Beauty and Aesthetic Industry

Industry News
Shortcuts Launches Free Booking Software to Support Independent Beauty Professionals

Shortcuts Launches Free Booking Software to Support Independent Beauty Professionals

Press Release
Sexual Harassment Prevention Plan QLD: Key Requirements for Employers

Sexual Harassment Prevention Plan QLD: Key Requirements for Employers

Legislation and Regulations
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