As an ABIC member, you’ll enjoy access to hundreds of exclusive, members-only templates, resources and fact sheets for all facets of our industry. Discover resources covering HR performance and management, employee relations, professional standards, legal advice and contracts, marketing, WHS and COVID checklists, leasing, mediation, and much more!
ABIC has curated an extensive resource library to assist in your business and career.
Enjoy learning and browsing your resources
The Retail and Sales Training Series is your teams access to advancing client treatments and enhancing client results.
Activating online bookings system which allows the flexibility and freedom for your business to keep turning over while you sleep.
Exceeding a client’s expectation and for a client to view our industry as a professionally educated one, we need to reflect this in the way our therapists present themselves.
First impressions are absolutely imperative for impressing your clients so your presentation is the most simple way to get full marks from your client before the client even gets on the bed!
Impressions are made up within 17 seconds - how the 10/10 Therapist meets and greets their client
In this bonus video, we run through the metrics of a conscious phone call between client and therapist.
How to perform a consultation like a professional by learning how to read the client card and asking savvy and open ended questions
Learn new consultation techniques with new and better ways to engage with your client.
Performing a diagnosis proves you as a qualified therapist and validates your knowledge when communicating to the client.
This educational piece (while using the diagram or model) is to educate on the client's concern. Every therapist should have both sound and basic knowledge and be able to explain this to their clients across the five main client concerns of pigmentation, ageing, breakouts, dryness or dehydration and the difference between sensitivity and sensitisation.
There are only two treatments that a therapist can perform for a client - average or exceptional. Which one are you or your therapists performing behind closed doors?
Watch this live demonstration between Tamara Reid and client, Kate, as she performs a virtual consultation via Zoom.
In this audio video we explain how to educate your clients on their concerns and the formation of the trigger using a visual diagram.
In this audio video we explain how to educate your clients on their lifestyle factors, product recommendations and treatment suggestions that work in conjunction with their concern.
In this audio video we explain how to education your clients on their concern and the formation of the trigger using a visual diagram.
As an ABIC Clinic / Salon / Spa Member you receive access to full time HR experts that will tailor one on one consultations to your needs, and provide you with up to date general business, HR & IR documents, contracts and resources.
We help you to stay abreast of industry movement, activity, opportunities, challenges and learnings to ensure you are never left behind
The Australian Government has announced a significant workplace reform in the 2025 Federal Budget: non-compete clauses will be banned for employees earning under $175,000. What does this mean for the Beauty and Aesthetics industry?
Managing appointments, client relationships, and business growth while working independently can be a challenge, which is why Shortcuts has launched Shortcuts Aire—a new booking and appointment management platform designed to support the industry’s evolving needs.
