Membership Cancellation Policy

By signing up for a Membership with the Aesthetic and Beauty Industry Council (ABIC), you agree to these Terms and Conditions.

1. ELIGIBILITY, SUSPENSION OR TERMINATION

Membership is not a right, it is a benefit for community members who follow our reasonable rules and treat other community members well. ABIC hopes you will stay a member for a long time, but we reserve the right to decide whether your usage of your ABIC membership is in keeping with these terms. ABIC can suspend or terminate your membership at any time for any of the following reasons, if you:

a) Breach of these terms.

b) Act in a way that is not in line with the values of our community

c) Act in a way that may harm ABIC or our members.

2. YOUR MEMBERSHIP PAYMENTS WILL CONTINUE UNLESS:

a) You choose not to renew

b) The Aesthetic and Beauty Industry Council (ABIC) deems you to be in violation of ABIC Standards and terminates your membership by written notification of said breach; or for any other reason as set forth in ABIC's Terms and Conditions.

Applications for membership with ABIC are reviewed by the ABIC Board. An applicant whose membership application is not approved by the ABIC Board will have their fees refunded. Board decisions are final, and no correspondence will be entered. Refunds will be credited to the original payment method.

3. CANCELLING YOUR MEMBERSHIP

Cancelling at the end of your membership term/renewal date

You may opt out of renewing your membership by email at [email protected] at least 10 business days before the renewal date.

After notifying the Aesthetic and Beauty Industry Council of your intent to cancel your membership, your subscription/payments will terminate before your membership renewal is due.

You may also contact the Payleadr team at [email protected] or (02) 9030 0309 to process your cancellation at the end of your membership term/renewal date.

Cancelling during your membership minimum term (within 12 months)

ABIC memberships are annual subscriptions. If you wish to cancel your membership early or during your membership term, we require evidence of financial hardship to support your request.  Contact the Aesthetic and Beauty Industry Council by email at [email protected] 

Please note: your membership benefits, privileges, and resources will cease once your cancellation has been processed. Full details on cancelled memberships and refund eligibility is outlined in section 5.

4. MEMBERSHIP PAYMENT PLATFORMS

ABIC memberships are managed through one of our approved subscription payment platforms, depending on your membership type, payment arrangement, or the time at which your membership was established. Members may therefore have their subscription administered through either Payleadr or HubSpot.

Payleadr

Use your ABIC account log in details to log into your Payleadr account and manage your membership payments. Just head to www.payleadr.com and click ‘payer login’.

In the Payleadr Customer Portal, you can access the following in your customer account:

• Payment History
• Remaining balance on monthly instalments
• Download invoices and receipts
• Update your contact details/information
• Change/update your payment method

For changes to payment frequency and/or payment dates, members should contact the ABIC at [email protected] or you can reach out to the Payleadr team directly at [email protected] or (02) 9030 0309.

HubSpot Subscriptions
If your membership is managed through HubSpot, your subscription account may allow you to:

• view payment history
• download invoices and receipts
• update your payment method where applicable

Please note that ABIC memberships remain an annual subscription, including where monthly instalments are selected as the payment arrangement.

For any questions regarding your ABIC membership subscription, payment details, or billing enquiries, please contact us at [email protected] 

5. WE DO NOT OFFER REFUNDS

We do not refund cancelled memberships.

Any membership that is billed monthly must see out the minimum 12 month payment period before payments will cease.

Any membership that is billed annually may be cancelled at any time and is not eligible for a refund. The membership remains active until the end of the minimum membership period.

ABIC offers paused memberships during times of financial hardship; your membership will be put on hold for a period of up to 3 months. In this period, membership benefits, privileges, and resources will be temporarily suspended.

CANCELLATION ELIGIBILITY

Membership cancellation will be granted for the following:

1. End date of membership term
2. End renewal date
3. Notice in writing from member requesting cancellation of their membership min. of 7 days before renewal date
4. Notice of cancellation can be submitted at any time during the membership period but will only be action as outlined in 5. a) and 5. b)

6. FEES

a) You agree to pay an Establishment Fee of $9.00 in accordance with your payment plan. This fee will be charged by Payleadr to your nominated payment method.

b) You agree to pay amounts owing by you under and in accordance with your payment plan (annual payment or monthly instalments for a period of 12 months)

c) At the time of your due payment, if failed payment occurs, you will be liable to pay a penalty fee of $9.00 for each dishonoured direct debit or credit card payment. Payleadr will make 3 consecutive attempts to charge your account and will provide you with notice if a direct debit or credit card payment is dishonoured (at which point it will become overdue and could result in a suspended membership)

d) Please refer to Payleadr Customer Agreement. 

e) Where membership subscriptions are processed through HubSpot via Stripe, failed payments may trigger automatic payment retries and/or a request for the member to update their payment method. If a payment cannot be successfully processed after multiple attempts, membership access may be affected until the payment method is updated and any outstanding balance is resolved.

7. PRICE

We may need to raise the cost of membership.

ABIC will provide notice of any price increase which will take effect at the time of your membership renewal.

As a member you have the right to cancel your membership at any time in accordance with our terms and conditions.

If you decide to renew your membership, then the price of your membership will be increased in accordance with our notice.