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Resources

Resources

As an ABIC member, you’ll enjoy access to hundreds of exclusive, members-only templates, resources and fact sheets for all facets of our industry. Discover resources covering HR performance and management, employee relations, professional standards, legal advice and contracts, marketing, WHS and COVID checklists, leasing, mediation, and much more!

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Accessing Your Resources

ABIC has curated an extensive resource library to assist in your business and career.  

  • Your ABIC resources are divided into 3 categories, accessible based on your membership type
  • The resources you have access to under your membership type will appear unlocked
  • Use the FILTER function below to easily search CATEGORIES, or KEYWORDS
  • Clinic Members also receive specialised resources & advice via personalised phone consultations with HR and Workplace experts HERE
  • Certain resources are available to everyone and are unlocked

Enjoy learning and browsing your resources 


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The Complete Guide to what to pay and how much productivity to expect from a beauty therapist with Brigitte Benge of CREAM Solutions

Business Development / Figures & Financials

RETAIL & SALES TRAINING SERIES - WELCOME MESSAGE

Education / Training and Assessment

The Retail and Sales Training Series is your teams access to advancing client treatments and enhancing client results.

TAKING THE CLIENTS BOOKING

Education / Training and Assessment

Activating online bookings system which allows the flexibility and freedom for your business to keep turning over while you sleep.



THE INTRODUCTION & FIRST IMPRESSIONS

Education / Training and Assessment

Exceeding a client’s expectation and for a client to view our industry as a professionally educated one, we need to reflect this in the way our therapists present themselves.

THERAPIST PRESENTATION STANDARDS

Education / Training and Assessment

First impressions are absolutely imperative for impressing your clients so your presentation is the most simple way to get full marks from your client before the client even gets on the bed!

MEETING AND GREETING THE CLIENT

Education / Training and Assessment

Impressions are made up within 17 seconds - how the 10/10 Therapist meets and greets their client

BONUS VIDEO: CONSCIOUS CALLING AND BEING BETTER THAN PRICE

Education / Training and Assessment

In this bonus video, we run through the metrics of a conscious phone call between client and therapist.



MAKING THE MOST OUT OF THE CLIENT CONSULTATION

Education / Training and Assessment

How to perform a consultation like a professional by learning how to read the client card and asking savvy and open ended questions

ASKING OPEN ENDED QUESTIONS

Education / Training and Assessment

Learn new consultation techniques with new and better ways to engage with your client.

DIAGNOSING AND EDUCATING YOUR CLIENT

Education / Training and Assessment

Performing a diagnosis proves you as a qualified therapist and validates your knowledge when communicating to the client. 

DIAGNOSIS AND EDUCATION EXAMPLE

Education / Training and Assessment

This educational piece (while using the diagram or model) is to educate on the client's concern. Every therapist should have both sound and basic knowledge and be able to explain this to their clients across the five main client concerns of pigmentation, ageing, breakouts, dryness or dehydration and the difference between sensitivity and sensitisation.

PERFORMING AN EXCEPTIONAL TREATMENT WTH PRESENCE AND GRACE

Education / Training and Assessment

There are only two treatments that a therapist can perform for a client - average or exceptional. Which one are you or your therapists performing behind closed doors?

DEMO - VIRTUAL CONSULTATION WITH TAMARA REID

Education / Training and Assessment

Watch this live demonstration between Tamara Reid and client, Kate, as she performs a virtual consultation via Zoom.

PIGMENTATION

Education / Training and Assessment

In this audio video we explain how to educate your clients on their concerns and the formation of the trigger using a visual diagram.

AGEING

Education / Training and Assessment

In this audio video we explain how to educate your clients on their lifestyle factors, product recommendations and treatment suggestions that work in conjunction with their concern.

ACNE FORMATION

Education / Training and Assessment

In this audio video we explain how to education your clients on their concern and the formation of the trigger using a visual diagram.

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resources SPECIALISED CONS CALL TO ACTION.FINAL RESIZED

Specialised Consultations

As an ABIC Clinic Member you receive access to full time facilitators and HR professionals that will tailor one on one consultations to your needs, and provide you with up to date general business, HR & IR documents, contracts and resources.

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Latest News

We help you to stay abreast of industry movement, activity, opportunities, challenges and learnings to ensure you are never left behind

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Considerations For Combination Therapies

Considerations For Combination Therapies

If you’re already combining treatments and modalities, or this is something you would like to explore further, let’s discuss some of the factors you may want to take into consideration when creating your ultimate combined therapies treatment menu.

Microneedling: To Infuse Or Not To Infuse?

Microneedling: To Infuse Or Not To Infuse?

We’ve noticed a spike in the number of questions and concerns among industry lately regarding the safety and efficacy of serum infusion during the skin needling process. What are the correct protocols? Which products and ingredients are safe to use and which aren’t? What types of practices may result in adverse outcomes like granulomas? This latest blog explores some of the surrounding issues, and potential solutions.

Preparing For Risks As a Cosmetic Injector

Preparing For Risks As a Cosmetic Injector

Given the nature of cosmetic injectable procedures, the list of associated risks is a much lengthier one than that of a typical beauty service-based business. For this reason, formalised plans and preparations need to be created and at the ready in the event that something goes wrong.

5 Tips To Boost Cash Flow

5 Tips To Boost Cash Flow

Despite pandemic-related lockdowns becoming virtually a distant memory, many businesses in the beauty, hair, spa and aesthetic sectors are continuing to suffer the lingering impacts of COVID-19. After all, infection rates remain high in many areas of the country, so even though legislation around close contacts has been removed across multiple states recently, while this remains the case, we will continue to experience last-minute cancellations and changes in appointments.

Considerations For Combination Therapies

Considerations For Combination Therapies

Microneedling: To Infuse Or Not To Infuse?

Microneedling: To Infuse Or Not To Infuse?

Preparing For Risks As a Cosmetic Injector

Preparing For Risks As a Cosmetic Injector

5 Tips To Boost Cash Flow

5 Tips To Boost Cash Flow

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