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Member Update with Gayle Dube #17

It is not uncommon for the relationship between clients and therapists to evolve into something akin to friendship or even become a mini counselling session. After all, our clients trust us with not just their physical appearance, but often their emotional well-being too. 

However, it is essential to strike a delicate balance between fostering a friendly atmosphere and most importantly, upholding professionalism. It is our responsibility to understand the importance of maintaining boundaries while still nurturing a warm and welcoming environment. Here are a few insights on how to maintain a professional workplace.

Clear Communication: Communication is key in any relationship, especially with clients. From the very first interaction, it's important to establish clear boundaries and expectations. Let your clients know that while you're here to support them, the primary focus of your sessions is on their beauty and aesthetic needs.

Maintain a Client-Centric Approach: forming a connection with clients is natural, always remember that the spotlight should be on them. Encourage them to share their concerns and preferences, without oversharing personal details about yourself. Keep the conversation focused on their needs and experiences.

Respect Confidentiality: Trust is the foundation of our industry, and confidentiality is paramount. Remember the importance of respecting each other's privacy. Anything shared within the confines of the session should remain confidential unless explicit consent is given to disclose information.

Professional Development: Invest in ongoing training and professional development to equip yourself with the skills to navigate complex client relationships while maintaining professionalism. Role-playing scenarios or participating in workshops focused on boundaries can be beneficial.

Lead by Example: Senior therapists and clinic owners should lead by example. Demonstrate professionalism in all interactions with clients and staff. Your behaviour sets the tone for the entire clinic and reinforces the importance of maintaining boundaries.

Seek External Support: In cases where the line between friendship and professionalism becomes blurred, do not hesitate to seek external support or guidance. Please reach out to our ABIC Facilitators on 1800MYABIC (1800 692 242) for guidance.

Written by Gayle 
ABIC Facilitation Manager


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