Everyone wants to deliver an extraordinary client experience. The challenge is where to start – and how to do it in a way that not only creates deep engagement with clients but can be executed efficiently and profitably.
It's about creating consistent touch points that make your clients hungry to want more and identifying the many ways in which that interaction can take place. As a result, instead of thinking only about “what” you will offer to clients, you are thinking about how they will experience the service in your business.
Join us for a FUN morning, mapping out your business' ultimate client journey from start to finish, to share with your team! You'll walk away with complete clarity on what area/s of your client's journey you & your team need to work on & NAIL, to deliver an extraordinary experience!
When: Tuesday 9th August
Where: Novotel, Geelong
Time: 9:30am - 12:30pm