Too often in the aesthetic and beauty industry we are told that the client is always right, but this is not often the case. Sometimes the client isn’t always right.
Some clients believe they are experts in the skin and beauty fields, this type of client inhibits the therapist’s ability to engage and develop a relationship with the client.
With your reputation at stake and in an industry that relies on clients who are loyal and satisfied and most importantly, word of mouth recommendations it is likely that you will come across a client that is difficult and no matter what you do, is very hard to please.
This resource will support you in managing those difficult clients.