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Managing Client Concerns and Complaints - United Institute of Aesthetics

Hosted By
Stefanie Milla ABIC CEO

Stefanie Milla ABIC CEO

Cost
COMPLIMENTARY
When
24 September 2021
2.00pm - 3.00pm
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Managing Client Concerns and Complaints - United Institute of Aesthetics

Learn the art and process of handling client concerns and complaints effectively!

  • How to document and follow up correctly. 
  • Professional language and wording to use with your clients which will avoid escalation and facilitate co-operation.
  • And how to turn even the most unsatisfied client into a raving fan.

Your trainer Suzanne Robertson from the United Institute of Aesthetics has been a Dermal Therapist and Educator for the past 15 years. 

She brings a wealth of management experience and a fun and interactive training style which will keep you engaged and motivated throughout the entire session.


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