Learn the art and process of handling client concerns and complaints effectively!
- How to document and follow up correctly.
- Professional language and wording to use with your clients which will avoid escalation and facilitate co-operation.
- And how to turn even the most unsatisfied client into a raving fan.
Your trainer Suzanne Robertson from the United Institute of Aesthetics has been a Dermal Therapist and Educator for the past 15 years.
She brings a wealth of management experience and a fun and interactive training style which will keep you engaged and motivated throughout the entire session.