The Consultation Experience with James Vivian

Originally announced as a live in-person masterclass series, The Consultation Experience has evolved into a national virtual education program designed to provide greater accessibility, more practical resources and deeper learning outcomes.

Following overwhelming feedback from industry professionals, ABIC and James Vivian have expanded the experience beyond a single day of training.

Participants will now receive access to a full-day live virtual masterclass, a second advanced follow-up session, ongoing access to recordings, a private attendee community, and The Consultation Experience Toolkit — a collection of 20 specialised resources designed to help practitioners strengthen communication, improve client trust, increase recommendation confidence and create more meaningful client relationships.

This is more than a masterclass.

It is a complete consultation development program designed to help practitioners elevate client experience, strengthen recommendations, build loyalty and create long-term business growth.

Live Virtual Masterclass

📅 Monday 27 July 2026

📍 Delivered Live via Zoom

Join James Vivian for a full-day virtual masterclass exploring one of the most important moments in the client journey: the consultation.

The consultation is where trust begins, recommendations are understood, confidence is built, and long-term client relationships are formed.

Drawing on more than 15 years of consulting experience, James will share the consultation philosophy, communication strategies and practical frameworks that have helped build one of Australia's most respected clinics.

Advanced Follow-Up Session

📅 Monday 7 September 2026

📍 Delivered Live via Zoom

In addition to the masterclass, participants will receive access to a second live advanced session with James Vivian.

This follow-up session has been designed to give attendees time to implement their learning, reflect on their own consultation process, submit questions, and explore the areas they find most challenging.

This is a rare opportunity to revisit the training at a deeper level and receive further guidance directly from James.