The Consultation Experience
Most clinics do not lose clients in treatment. They lose them in the consultation.
For beauty, skin, dermal and aesthetic professionals who want clients to trust faster, understand more clearly, commit with greater confidence and return more consistently, without ever feeling sold to.
Now delivered online so every professional can attend live via Zoom, revisit the training, access 20 specialised consultation resources and return for a Second Live Follow-Up Advanced Session with James Vivian.
This is more than a masterclass.
It is a complete consultation development program designed to help practitioners elevate client experience, strengthen recommendations, build loyalty and create long-term business growth.
Live Virtual Masterclass
📅 Monday 27 July 2026
📍 Delivered Live via Zoom
Advanced Follow-Up Session
📅 Monday 7 September 2026
📍 Delivered Live via Zoom
Pricing
|
Ticket Type |
Price |
|
Non-Member Individual |
$549, includes $99 ABIC Membership |
|
Non-Member Group Price |
$449 per person, for 3 or more staff from the same clinic |
|
ABIC Member Individual |
$449 |
|
ABIC Member Group Price |
$349 per person, for 3 or more staff from the same clinic |
➤ ABIC MEMBERS GET YOUR 'MEMBER PRICE' CODE HERE
ABIC members can enter their promo code at checkout.
➤ SECURE YOUR PLACE HERE
The Problem This Masterclass Solves
You have had this client before.
They booked a consultation. You were warm, thorough and professional. They nodded while you talked through the options. They seemed genuinely interested.
Then they said they would think about it.
And nothing happened.
It was not necessarily your skill. It was not your products. It definitely was not your clinic. Somewhere in that consultation, the trust did not deepen enough, the recommendation did not crystallise, the value did not feel clear, or the next step felt too uncertain.
That is the gap this masterclass has been created to close.
Why learn from James Vivian?
James Vivian is one of Australia’s most recognised and respected dermal clinicians, known for his rare ability to turn a skin consultation into an experience of trust, clarity and transformation.
Described by Broadsheet as “one of the country’s most sought after dermal therapists”, and affectionately known by clients as “the face whisperer”, James has built a reputation that extends far beyond the treatment room. His work has attracted a loyal, high-profile clientele, a month’s long waitlist, a national award winner receiving the 2023 ABIA Australian Clinic of the Year, and a devoted community of clients and skin professionals who look to him for education, perspective and skin intelligence.
With qualifications in Beauty Therapy and a Bachelor of Health Science in Dermal Therapies, James brings more than two decades of experience across clinical practice, advanced skin treatment, clinic ownership, product development, education and industry advocacy.
Beyond his clinical and commercial success, James has made a meaningful contribution to the advancement of the dermal and aesthetic industries. He has served on the Scientific Advisory Committee for the Non-Surgical Symposium, contributed to the Australian Society of Dermal Clinicians, and now serves as a Councillor for the Aesthetic and Beauty Industry Council.
What makes James so compelling is not simply what he knows, but how he communicates it.
His approach is considered deeply human, intelligent and personalised. He is known for helping clients feel seen, educated and confident, without relying on pressure, generic treatment plans or transactional sales language. His success has been built on trust, emotional intelligence, clinical excellence and an intuitive understanding of how people make decisions about their skin.
This is why The Consultation Experience is such a rare opportunity.
You are not learning consultation from a sales trainer. You are learning from one of Australia’s most trusted dermal clinicians, an award-winning clinic owner, product founder, industry contributor and client experience expert who has built an extraordinary reputation by helping people feel understood, informed and ready to take the next step.
What Is the Difference Between a Consultation and a Consultation Experience?
A consultation gathers information. A consultation experience builds trust.
A consultation asks questions. A consultation experience helps the client feel safe enough to share what they really want, what they are worried about, what they have tried before, what they can commit to, and what is holding them back.
A consultation may end with a recommendation. A consultation experience ends with clarity, confidence and a next step.
This masterclass is designed to help therapists, clinicians and clinic teams move beyond information gathering and into a more elevated, connected and commercially intelligent way of consulting.
➤ SECURE YOUR TICKETS NOW.
What Your Ticket Includes
1. A full-day live Virtual Consultation Masterclass with James Vivian on Monday 27 July 2026 via Zoom.
2. A Second Live Follow-Up Advanced Session with James Vivian on Monday 7 September 2026 via Zoom.
3. The opportunity to submit questions after the masterclass for the advanced session.
4. 12 month access to both recordings for non-member ticket holders.
5. Unlimited access to both recordings for active ABIC members.
6. 20 specialised resources created by James: The Consultation Experience Toolkit.
7. Access to a private attendee WhatsApp community.
8. Practical language prompts, consultation guides, client conversation tools and checklists.
➤ SECURE YOUR SEATS HERE
What You Will Learn
- How to build trust in the first 30 seconds of the consultation.
- How to deepen connection in the first few minutes before clinical questioning begins.
- How to help reserved or guarded clients open up naturally.
- How to ask elegant questions that uncover goals, fears, history, readiness, lifestyle, budget and commitment.
- How to listen for meaning, patterns and client language rather than simply hearing answers.
- How to translate complex treatment and homecare recommendations into a simple, clear pathway.
- How to discuss price and value without projecting your own discomfort around money.
- How to respond to hesitation, uncertainty and "I'll think about it" with warmth and clarity.
- How to guide clients towards a confident next step without pressure.
- How to end the consultation so the client feels cared for, clear and excited to return.
The Second Live Follow-Up Advanced Session
The second live session with James is where the learning deepens.
After the full-day masterclass, you will have time to absorb the training, reflect on your current consultation approach, test the language and identify the questions you want James to explore in more detail.
On Monday 7 September 2026, James will return for a live advanced session designed to answer submitted questions, explore the more challenging moments of consultation and help attendees refine how they build trust, present recommendations and guide clients towards action.
This is what makes the online format so valuable: you are not just watching a one day event. You are learning, revisiting, reflecting, submitting questions and returning for a deeper second layer with James.
➤ SECURE YOUR SEATS HERE
The Consultation Experience Toolkit
Every attendee receives 20 specialised resources created by James, to support the most important and often most difficult moments in the consultation.
|
Resource |
What it helps therapists do |
|
The Consultation Experience Audit |
Helps therapists understand the difference between a standard consultation and a memorable consultation experience. |
|
The First 30 Seconds Trust Code |
Gives language and behavioural cues to help the client immediately feel safe, guided and in capable hands. |
|
The First Five Minutes Connection Map |
Shows how to build early emotional safety before clinical questioning begins. |
|
The Elegant Questioning Guide |
Helps therapists ask deeper questions without making the client feel overwhelmed or interrogated. |
|
The Reserved Client Conversation Opener |
Supports quieter, guarded or stoic clients to open up naturally. |
|
The Active Listening and Meaning Map |
Teaches therapists how to hear, interpret and connect what the client is saying to the recommendation. |
|
The Client Language Mirror Guide |
Helps therapists use the client's own language, values and concerns so the consultation feels personally tailored. |
|
The Complete Consultation Information Checklist |
Clarifies what needs to be understood across history, goals, lifestyle, budget, readiness and limitations. |
|
The Medical, Lifestyle and Environment Discovery Prompts |
Helps therapists gather intrinsic, extrinsic, medical and environmental information with confidence and care. |
|
The Client Readiness and Motivation Map |
Identifies whether a client is ready, uncertain, overwhelmed, budget conscious, time poor or highly motivated. |
|
The Money Confidence Reframe Guide |
Helps therapists move past their own discomfort around price and recognise the value of what they are recommending. |
|
The Value Translation Language Bank |
Gives language to connect investment to outcome, safety, expertise, time, care and long term value. |
|
The Complex Recommendation Simplifier |
Helps therapists present layered treatment and homecare recommendations in a way that feels simple and achievable. |
|
The Natural Recommendation Flow Guide |
Shows how to weave recommendations into the conversation rather than suddenly presenting everything at the end. |
|
The Hesitation to Clarity Conversation Guide |
Gives language for moments such as "I'll think about it", "it's expensive", "I need to ask my partner" or "I'm not ready". |
|
The Agreement and Next Step Prompt Bank |
Helps therapists guide the client towards a booking, purchase, review or clear action point with warmth and confidence. |
|
The Client Commitment Ladder |
Shows how to move clients from interest to understanding, then confidence, then action. |
|
The Homecare Confidence Conversation Guide |
Helps therapists make homecare feel like part of the result, not an optional add on. |
|
The Treatment Pathway Conversation Guide |
Helps therapists discuss longer term treatment journeys without overwhelming the client. |
|
The Loyalty Closing Moments Guide |
Teaches therapists how to end the consultation so the client feels cared for, clear, committed and excited to return. |
Before and After The Consultation Experience with James Vivian
|
Before |
After |
|
Consultations that gather information |
Consultations that build trust |
|
Clients who nod and defer |
Clients who understand and act |
|
Treatment pathways that feel overwhelming |
Treatment pathways that feel simple and achievable |
|
Awkward price conversations |
Clear value conversations |
|
Homecare that feels optional |
Homecare that feels connected to the result |
|
Hoping clients rebook |
Clients leaving with a clear next step |
|
Inconsistent consultation style across the team |
A shared consultation language across the clinic |
Who Should Attend?
- Beauty therapists
- Dermal therapists
- Aesthetic nurses
- Aesthetic medical practitioners
- Clinic owners
- Salon owners
- Skin clinic teams
- Front-of-house and client journey teams
- Anyone who consults with clients or leads people who do
Why Bring Your Team?
A stronger consultation experience becomes even more powerful when the whole team understands it.
When therapists, clinicians, clinic owners and client journey teams share a common language, the client experience becomes more consistent, confident and professional.
The group ticket option has been created for clinics that want to elevate consultation quality across the team.
FAQ's
Is this still live?
Yes. The full-day masterclass will be delivered live via Zoom, followed by a second live advanced session with James.
What if I cannot attend live?
You will receive access to both recordings. Non-member ticket holders receive 12 months access. Active ABIC members receive unlimited access while their membership remains active.
Can I ask questions?
Yes. Attendees will be able to submit questions during the day, and after the event for James to address in the advanced session.
Is this suitable for experienced therapists?
Yes. This is not a beginner consultation checklist. It is a deeper look at the psychology, language, structure and leadership of the consultation.
Is this just sales training?
No. This is about helping clients feel understood, informed and confident. The focus is trust, clarity, communication, recommendation confidence and long term client relationships.
Is it suitable for teams?
Yes. This is ideal for teams because it helps create a shared consultation language without rewriting clinic procedures.
Do the resources replace our procedures?
No. The resources are designed to support the therapist's language, confidence and client communication. They are not designed to replace your clinic procedures.
The consultation is where trust begins. It is where recommendations are understood, confidence is built and long term client relationships are formed.
Join James Vivian and ABIC for The Consultation Experience, now online so every beauty, skin, dermal and aesthetic professional can access the training, rewatch, use the toolkit, submit questions and return for a second advanced session with James.
➤ JOIN US. SECURE YOUR PLACE HERE
A virtual Consultation Masterclass with James Vivian, presented by ABIC
Live Virtual Masterclass
📅 Monday 27 July 2026
📍 Delivered Live via Zoom
Advanced Follow-Up Session
📅 Monday 7 September 2026
📍 Delivered Live via Zoom
Pricing
|
Ticket Type |
Price |
|
Non-Member Individual |
$549, includes $99 ABIC Membership |
|
Non-Member Group Price |
$449 per person, for 3 or more staff from the same clinic |
|
ABIC Member Individual |
$449 |
|
ABIC Member Group Price |
$349 per person, for 3 or more staff from the same clinic |
➤ ABIC MEMBERS GET YOUR 'MEMBER PRICE' CODE HERE
ABIC members can enter their promo code at checkout.
➤ DONT MISS OUT - SECURE YOUR SEATS HERE
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