Join ABIC for an exclusive premium Consultation Masterclass with James Vivian, ABIC Councillor, renowned skin expert, educator, and the founder of one of Melbourne’s most highly sought-after clinics.

Created to elevate and educate our industry, this ABIC event is a rare opportunity to step inside the consultation philosophy, client experience, and commercial thinking behind a clinic that has built extraordinary loyalty, trust, rebooking, and demand.

When it comes to building long-term client relationships, James believes everything begins with the consultation. Not just a consultation that gathers information, but one that creates connection, establishes confidence, builds desire, and leaves the client thinking, that felt exceptional.

After more than 15 years of consulting with clients, James has refined a signature consultation method that blends warmth, intuition, strategy, and commercial intelligence.

It is a method designed not only to make clients feel understood and cared for, but to set the practitioner up for seamless treatment recommendations, stronger home care uptake, higher rebooking, and more committed long-term client relationships.

In this immersive masterclass, James will show you how to create a consultation experience that feels elevated, personalised, and unforgettable, while still being practical, repeatable, and aligned with your own business philosophy.

• You will learn how to shape the kind of first interaction that instantly builds trust.
• How to create moments in the consultation that deepen connection and make clients feel safe in your hands.
• How to recommend treatment plans and home care without pressure, awkwardness, or hesitation.
• How to communicate with more confidence and authority
• And how to turn a good consultation into a powerful business asset that drives client loyalty, clinic growth, and long-term revenue.

This is not just theory, it is a practical, commercially smart education experience designed to help you improve the quality of your consultations, the strength of your recommendations, the confidence of your communication, and the results of your client journey.

If you have ever wanted your clients to trust you more deeply, say yes more confidently, return more consistently, and value your recommendations more highly, this masterclass has been designed for you.

Through both theory and practical workshop sessions, you will gain insight into the exact approach James uses to create a client experience that is thoughtful, polished, highly effective, and genuinely memorable.

Who should attend?

Beauty Therapists

Dermal Therapists

Aesthetic Nurses

Aesthetic Medical Practitioners

Clinic & Salon Owners

Anyone who wants to elevate client experience and build a more loyal, committed clientele, strengthen rebooking and retail performance, and build the kind of clientele that returns again and again, this is a rare and valuable opportunity.

Networking on the Day

Hosting the day is ABIC CEO & Director Stefanie Milla, who will be joined by ABIC Councillors in your state, industry KOLs, media, premium industry suppliers and of course, James himself. You will be able to network, share, inspire and grow together.

The day will end with champagne, canapés and great conversation. We are all excited to connect with you.

Tickets are limited and will move quickly, so book now.

These intimate venues are designed for deeper conversations, not big crowds, so if you're looking to learn, truly elevate and be ready to apply your new knowledge immediately, you do not want to miss this masterclass.